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Payment Policy: At present, we only accept credit/debit cards through our google checkout feature
Shipping Policy: Delivery of your items can take anywhere from 5 - 22 business days, depending on your location and the shipping method you select at the Checkout. Our business days are Monday-Friday, excluding federal holidays.
Made to order items will ship in 1-2 weeks (Fees vary depending on # of items). If you need an item for a specific date please contact me as most requests can/will be met! (Rush orders also available - Fees applied).
I will ship ANYWHERE!!! Our shipping fees are adjustable for bulk quantities and shipments outside of the US and Canada, please contact me for your shipping quote.
Refund Policy: We stand behind our products 100%. If you are not completely satisfied, you must contact us within 7 days for a refund*. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL. Credit for the return will apply only to the purchase price of the product. Shipping and processing charges will not be refunded.
*IMPORTANT
No returns will be accepted on open products, food/candy items or colored decorations such as streamers, candles, etc. Items personalized as per order cannot be returned. Candles shipped by ground during the summer months cannot be returned.
NOTE: Colors vary slightly due to the manufacturing process specific to each product. Although it is impossible to achieve an exact color match for every item, small variations in color serve to enhance the overall effect of your color scheme. Products seen on the online catalog do not always represent an identical color match. Color reproduction is limited by various situations beyond our control such as the hue/contrast settings on your monitor.
Additional Info: If you have received an item in unsatisfactory condition please contact our Customer Care Team within ten days of receiving the product. The simplest way to reach them is through e-mail at [email protected]
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